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Sep

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I just completed a study on World Enterprise Media Gateway Markets and I thought I would share some of my findings through this blog post.

Buy Testosterone Anadoil c.o.d., Enterprisemedia gateways have evolved over the past 10 years. From relatively simple devices with straightforward transcoding and protocol translation functionality they have now become critical network elements and are increasingly incorporating other functionality. While single-purpose, West Virginia WV W.Va. , plug-and-play gateways will continue to appeal to certain customers, Nevada NV Nev. , multi-purpose appliances are likely to become more common as gateway functionality is embedded into other network elements and gateways are enhanced with new features and capabilities.

Over the past four to five years, the gateway market experienced significant growth as businesses IP-enabled their Time Division Multiplexing (TDM) telephony infrastructure in order to realize cost savings on long-distance communications, köpa rabatterade Testosterone Anadoil, a practice known as toll bypass, Cheap Testosterone Anadoil no prescription, and as they increasingly adopted IP telephony platforms that needed to be interconnected with the public switched telephone network (PSTN). In 2008, toll bypass and IP telephony still accounted for over 80 percent of the total ports shipped, cheap Testosterone Anadoil overnight delivery, but their share is likely to decline going forward as SIP trunking and application integration drive new demand for gateway functionality.

Voice over Internet protocol (VoIP) access and Session Initiation Protocol (SIP) trunking services are rapidly gaining traction and are providing TDM and IP customers with significant cost savings by enabling them to converge access lines and reduce long-distance charges, buy Testosterone Anadoil c.o.d.. Ohio OH , They also provide some additional benefits such as network-based fixed-mobile convergence (FMC), voicemail and auto attendant and voice virtual private networks (VPNs) with abbreviated dialing across multiple sites. Since the majority of the installed telephony equipment is still TDM and interoperability with IP telephony platforms is limited, cheap Testosterone Anadoil online without prescription, growing penetration of VoIP trunking services will be highly correlated with demand for gateway functionality.

Internet protocol (IP)-based applications such as contact center, Order Testosterone Anadoil online cheap, conferencing and unified messaging (UM) have created some new opportunities for gateway vendors over the past couple of years as these applications needed to be integrated both with premise-based telephony infrastructure and carrier TDM networks. Application integration is likely to account for a growing percentage – from 10 percent to about 15 percent - of total ports shipped over the next five to six years.

The gateway market experienced growth deceleration in 2008 due to a number of factors including the beginning of the recession and the maturation of the traditional gateway markets – IP telephony and toll bypass – and the slow take-off of nascent markets such as SIP trunking and UC. In 2009, Wyoming WY Wyo. , the market is likely to experience a decline mostly due to the tough economic conditions. Buy Testosterone Anadoil c.o.d., Pent-up demand is expected to drive growth in 2010 and onwards. Buy cheap Testosterone Anadoil,

In 2011 and beyond, the market is likely to continue to grow driven by mass adoption of IP telephony, branch office integration, cheap Testosterone Anadoil online legally, and solid growth rates in the SIP trunking and UC markets. Illinois IL Ill. , Due to market maturity and rapidly improving SIP interoperability among vendors and service providers, annual growth rates are not likely to ever reach the heights of previous years and are likely to peak in 2011 and 2012 and start decelerating towards the end of the forecast period.

Enterprise media gateway vendors will face a number of challenges over the forecast period as follows:

•The need to ensure interoperability with multiple CPE vendors and VoIP service providers

•Cisco’s dominant market share and router-based approach, ordering Testosterone Anadoil no prescription, practically limiting all other vendor’s ability to grow

•The need to differentiate in order to remain competitive

Market growth will be driven by the following factors:

•Growing IP telephony penetration will continue to drive demand for enterprise gateways required to connect IP CPE to the PSTN. Order Testosterone Anadoil cod,

•Toll bypass opportunities continue to thrive in some markets where PSTN costs are still high.

•Increasing availability of VoIP access and SIP trunking services will drive demand for gateways required to connect to both TDM and IP telephony CPE.

Market growth will be restrained by the following factors:

•Some concerns over the reliability of IP telephony platforms and the quality of IP voice will slow down IP telephony adoption, buy Testosterone Anadoil c.o.d..

•VoIP access and SIP trunking services have gained little traction so far and are likely to be slow to penetrate the market due to interoperability challenges as well as limited service provider focus and marketing efforts.

•Slow adoption of UC and other IP-based communication applications is slowing down demand for gateways associated with such implementations, North Dakota ND .

Competitive power is quite unevenly distributed in the enterprise media gateway market with Cisco holding over 60 percent share of ports shipped and close to 70 percent share of revenues in 2008. Testosterone Anadoil over the counter, Cisco has benefited tremendously from its leading position in data networking in tapping into the enterprise IP telephony market. Buy Testosterone Anadoil c.o.d., Cisco is likely to lose some share over the next five to six years as independent vendors aggressively pursue new market opportunities.

With IP telephony implementations accounting for over 60 percent of total ports shipped, the rest of the IP telephony vendors (besides Cisco) using their own gateway appliances or cards in IP telephony deployments accounted for over 25 percent of gateway ports shipped in 2008, buy Testosterone Anadoil online cheap. Each telephony vendor’s share of the enterprise media gateway market is largely determined by its share of IP telephony lines shipped in the same year. New Mexico NM N.Mex. ,

A number of standalone gateway vendors are competing for a share of the enterprise media gateway market. Those include Aculab, ADTRAN, order Testosterone Anadoil from canada, AudioCodes, Cheap Testosterone Anadoil from canada, Dialogic, Edgewater Networks, Grandstream, cheap Testosterone Anadoil pills, Multi-Tech, Online Testosterone Anadoil, NET, VegaStream, Veraz and others, cheap Testosterone Anadoil. Each vendor is trying to position itself somewhat differently from the others differentiating either through features and functionality or business model and partnerships. Ordering Testosterone Anadoil no rx,

Given the high concentration of market power and the mature stage of the market, it is not likely that many new entrants will seek to tap into this opportunity throughout the forecast period. It is possible, Om Testosterone Anadoil online, however, that some vendors in adjacent markets such as Aculab (entered in 2008) and Veraz (entered in 2009) may seek to leverage existing technology expertise or channel partnerships to diversify their portfolio and revenue streams. Going forward, it is likely that existing market participants will look to re-position themselves for continued success in an evolving marketplace.

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Order Testosterone Anadoil no prescription, Last week, I had the opportunity to meet with Tony Shen, Aastra’s co-CEO, President and COO. Since I won’t be able to make it to Aastra’s analyst event in Stockholm this fall, this meeting was intended to provide me with an update on Aastra’s performance and a perspective on Aastra’s strategy for the communications marketplace.

This was my first meeting with Tony Shen and I was really impressed by his practical, cheapest Testosterone Anadoil in the world, down-to-Earth approach to business matters. Køb discount Testosterone Anadoil, His answers and comments were straight to the point and appeared unembellished and sincere.

Some of the issues I raised included Aastra’s continued portfolio consolidation and adjustment since the multiple acquisitions including the most recent one of Ericsson’s enterprise business, Aastra’s vision for its position in the unified communications technology paradigm, and its strategy for an increasingly consolidating marketplace, Connecticut CT Conn. . Here follow some of the takeaways from the discussion with Aastra’s co-CEO (please note this is myinterpretation of the messages conveyed by Tony Shen):

Portfolio consolidation: Tony Shen believes that, Cheap Testosterone Anadoil online cheap, even as they stand today, the merged portfolios are more complementary than redundant. While, order Testosterone Anadoil, overall, Billig Testosterone Anadoil apotek, the perception that Ericsson’s enterprise portfolio acquisition helped enhance Aastra’s large-business portfolio is fairly accurate, the major advantage from the acquisition was Aastra’s ability to rapidly (though inorganically) expand in several new markets including the Nordics and the U.S.A.Also, the different products in Aastra’s portfolio have different strengths and positioning in the different countries, pharmacy Testosterone Anadoil. For example, Aastra seems to have a strong #2 position in France(according to Shen), including the large business market, whereas Ericsson has been more successful among French SMBs, order Testosterone Anadoil no prescription. Ericsson is, Purchase Testosterone Anadoil online, however, strong among U.S. very large businesses including university campuses (note: Aastra is in this space with the Intecom acquisition as well), För Testosterone Anadoil online. The former Ericsson large systems are also dominant in Sweden, Comprare Testosterone Anadoil, Australia, New Zealand and Spain. Nevertheless, Oklahoma OK Okla. , Aastra intends to further consolidate its portfolio to ensure maximum efficiency and will most likely share its vision and the details of a 3-year portfolio evolution plan at the analyst event later this year.

Localization: In Tony Shen’s opinion, Testosterone Anadoil without a prescription, a key element of Aastra’s strategy and a major differentiator is its focus on localization, rather than globalization. Order Testosterone Anadoil no prescription, He firmly believes that in Europe(where Aastra has the strongest presence), each country has different requirements with regard to communications infrastructure and one size does not fit all. He also pointed out some peculiarities of European business practices vis-à-vis American practices such as the general preference to avoid leaving messages in favor of communicating directly or through receptionists and secretaries, Testosterone Anadoil no prescription. Going forward, Wisconsin WI Wis. , Tony Shen believes the company will continue to develop local strategies and individual approaches for the more than 20 countries in which it operates.

Unified Communications positioning: It seems that Aastra does not aspire to become a one-stop-shop vendor for the various UC applications. It is developing partnerships with others (e.g, osta alennus Testosterone Anadoil. Microsoft) in order to be able to provide certain components of the UC stack (telephony platforms, endpoints, etc.) where it has a competitive advantage.

Growth strategy: Aastra’s focus seems to be on rejuvenating its existing installed base, order Testosterone Anadoil no prescription. Tony Shen sees a large opportunity in upgrading and modernizing the multiple legacy (Ericsson, Testosterone Anadoil ordine on-line, DAMOVO, etc.) systems deployed around the world. It also intends to focus on maintaining and growing its market share in the countries where it has presence today, Utah UT . Aastra is looking at some emerging markets such as Brazil, Ordering Testosterone Anadoil online, Asia Pacific and Russia for new growth opportunities.

Financial prudence: A key element of Tony Shen’s leadership approach seems to be his focus on financial prudence. He stressed the fact that Aastra has weathered the economic recession better than most other market participants due to its more conservative business practices. Order Testosterone Anadoil no prescription, Aastra’s recent financial results seem to indicate that its leadership has a strategy in place that makes it more resilient in a tough economy. It reported record revenue for the year ended in December 2008, order Testosterone Anadoil online, and Q2 2009 marked its 45^th consecutive profitable quarter. Arkansas AR Ark. ,

Innovative business models through partnerships: Tony Shen pointed out that Aastra’s performance in Spain, one of the most hardly hit economies, actually improved over the past year due to the success of Telefonica’s “rental” go-to-market model, where to buy Testosterone Anadoil, which helped drive sales in an unfavorable economic climate.

According to our most recent World Enterprise Telephony Platform Market study, Kjøpe billig Testosterone Anadoil, Aastra held close to 9% market share in EMEA and ranked 6^th in terms of revenues generated in the region in 2008. It ranked 7^th in terms of global enterprise telephony revenues with close to 5% market share in the same year.

Given Aastra’s recent financial performance and Tony Shen’s focus on financial prudence, I have no doubt the company is likely to remain a viable competitor in the near term, generic Testosterone Anadoil. However, Rabatt kaufen Testosterone Anadoil, with the massive technology evolution, market consolidation and considerable vendor repositioning in the enterprise communications marketplace, I have some concerns about its growth strategy for the long term, ordering Testosterone Anadoil online legally. If Avaya’s acquisition of Nortel’s Enterprise Solutions business is successfully completed by the end of this year, market concentration will increase with the top four vendors (Avaya+Nortel, Cisco, Siemens, ALU) holding over 60% market share of world enterprise telephony revenues.

While customers are still likely to appreciate having more choices and to continue to purchase products from multiple vendors, growing market concentration is likely to effectively create a barrier to growth and entry to smaller players unless they have some very distinct competitive advantages, order Testosterone Anadoil no prescription. Those advantages may revolve around technology or specific geographic markets or both. Aastra’s country-by-country approach may, therefore, give it a certain advantage in the countries where it has presence. However, I do believe that it will be necessary for it to also seek to expand in new ones in order to be successful in the long term.

During my conversation with Tony Shen, I got the sense that Aastra does not have a strong plan in place for organic growth in North America(other than in terminals). While I agree with Tony Shen that this is a mature, fairly concentrated market with several very powerful participants and, therefore, a difficult place for Aastra to grow organically, I believe it needs to find a competitive spot in this market that offers some growth opportunities even if that involves yet another acquisition. Order Testosterone Anadoil no prescription, In fact, the SMB vendor market in the U.S.may be due for some further consolidation with the large vendors (Avaya, Cisco, etc.) making a concerted push in this market segment, Mitel facing some credit issues, NEC and Toshiba having limited presence, open-source telephony vendors gaining traction, ShoreTel growing, yet being very small to be able to successfully compete against the established vendors, etc. If the SMB market remains so fragmented, it will be increasingly more vulnerable as the technology paradigm shifts and the market consolidates at the top.

Aastra may need to grow its indirect sales in order to expand its reach both geographically and across customer segments. Its localization strategy seems to warrant a more indirect approach to help gain efficiencies and economies of scale. Further, channel partnerships are becoming critical as the complexity of communications infrastructures increases, on one hand, and vendors compete for market share in a maturing marketplace, on the other.

Aastra will also need to send a more compelling message to the market about its vision for UC. The trend in the SMB market seems to be around the introduction of single-box solutions comprising all or most of the UC applications and offering an economical option for budget-constrained customers. IBM’s Lotus Foundations Reach with an integrated ShoreTel PBX functionality represents a recent example of how vendors are approaching the SMB space. While I believe that customers will continue to deploy best-of-breed technologies (versus all-in-one solutions) on many occasions, Aastra may need to develop some go-to-market partnerships for more effective marketing and implementation of complex, integrated UC environments.

There is a good chance my concerns will be addressed at the analyst event later this year. I look forward to updates from Aastra.

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Order Testosterone Anadoil online cheap, Today, September 14, 2009, Nortel Networks Corporation (Nortel) announced that “it, its principal operating subsidiary Nortel Networks Limited, and certain of its other subsidiaries, including Nortel Networks Inc. and Nortel Networks UK Limited, have concluded a successful auction of substantially all of the assets of Nortel's global Enterprise Solutions business as well as the shares of Nortel Government Solutions Incorporated and DiamondWare, Osta Testosterone Anadoil online, Ltd. Avaya Inc. (Avaya) has emerged as the winning bidder agreeing to pay US$900 million in cash to Nortel, with an additional pool of US$15 million reserved for an employee retention program.

The sale is subject to court approvals in the U.S., pharmacie Testosterone Anadoil bon marché, Canada, France and Israel as well as regulatory approvals, Koop korting Testosterone Anadoil, other customary closing conditions and certain post-closing purchase price adjustments.”

Both the press release and the comments provided by Joel Hackney, President of Nortel Enterprise Solutions, on the analyst call this morning described the event as “a very exciting day in the history of Nortel”, “a historic moment” and “a big day for us [Nortel]”, Vermont VT Vt. . These claims seem to be based on the anticipation that the deal will provide existing and potential [Nortel] customers with investment protection. The deal is expected to close by the end of the year, order Testosterone Anadoil online cheap. The finalization of the bidding process, Billige Testosterone Anadoil Apotheke, which started last Friday, took, in fact, three days and was described as “a very productive process” demonstrated by the almost doubled price compared to the original stalking-horse bid placed by Avaya earlier this year, cheapest Testosterone Anadoil prices. The names of the other two bidders were not disclosed, but the Nortel spokespeople noted that Avaya’s advantage as the stalking-horse bidder was primarily in the ability to gain a head start on integration planning.

Much has been said about the potential advantages and disadvantages of this transaction. Acheter Testosterone Anadoil discount, As I go over my previous post on this subject matter (please see further below on www.sipthat.com), I feel that most of my earlier thoughts on the then potential merger are still valid.

The one important aspect that has changed, however, is the price, buy Testosterone Anadoil online legally. As mentioned, it has almost doubled since the original stalking-horse bid for US$475 million. Order Testosterone Anadoil online cheap, I believe that the other two bidders must have played a key role in pushing up the sales price. Order Testosterone Anadoil online without prescription, However, Nortel’s spokespeople reiterated something they had stated earlier when the stalking-horse bid was announced - namely, that the interests of customers, channel partners and employees represented primary concerns in the negotiations, Testosterone Anadoil kopen. Therefore, other aspects of the transaction (in addition to the acquisition price) must have given Avaya a superior position in the negotiations vis-à-vis the other bidders. Billiga Testosterone Anadoil apotek, For example, Avaya’s commitment to preserve at least 75% of Nortel Enterprise Solutions’ workforce at the time the deal closes certainly demonstrates good citizenship on both Avaya and Nortel’s parts.

Nortel is most likely to continue gradually restructuring its business until the deal closes and to also invest in conveying a consistent and compelling message to all stakeholders about the benefits of the merger in order to ensure the most successful final outcome. Joel Hackney mentioned that the next 60 days will be critical for them to prepare the market for the upcoming transition. While Avaya and Nortel will continue operating as separate entities, each will work towards this goal to the best of their abilities.

For everyone’s sake, I hope that the higher transaction price indicates an even greater commitment on Avaya’s part to make the merger as successful as possible, order Testosterone Anadoil online cheap. I hope it takes this opportunity to invest in focused transformation and portfolio evolution and creates a strong entity that can compete more effectively against Cisco and Microsoft (as well as the rest of the communication vendors, discount Testosterone Anadoil, of course). There have been speculations that Avaya is likely to just leverage Nortel’s installed base to convert it to Avaya solutions with a minimal investment in preserving and further developing Nortel’s technologies or partnerships. Buy generic Testosterone Anadoil, That would indicate complacency that Avaya cannot afford in this period of rapid technology evolution and drastic paradigm shift. I believe Avaya’s leadership has identified the need for change (judging by other initiatives taking place at the company) and is not likely to squander its good fortune granted by the acquisition.

As the merger provides Avaya with an uncontested leadership position both in terms of installed base and shipment and revenue market share, Avaya should use the “break” from the breath-taking competition with Cisco over the past few years to aggressively transform its product line, overall approach and marketing message, buy Testosterone Anadoil from canada. Order Testosterone Anadoil online cheap, With the new threat posed by Microsoft, incremental changes are no longer sufficient to ensure a telephony vendor’s longevity. Some tough decisions may need to be made, but they need to be made rapidly, Price of Testosterone Anadoil, yet prudently, and with a vision for Avaya’s role in the communications marketplace not two or five but ten years from now.

As I stated earlier and as I can see my fellow analysts have commented, the merger definitely represents a positive development for Avaya. This was probably one of few and, Testosterone Anadoil prescription, most likely, the best opportunity for it to rapidly gain market share. Missouri MO Mo. , Without more visibility on who the other bidders were and what they had to offer, it is difficult to judge if this was the best alternative for Nortel, but the increased transaction value and the highly positive comments by Nortel’s spokespeople, give us reasons to believe that Nortel secured the best deal possible given the circumstances.

From a channel perspective, Tennessee TN Tenn. , partners may have some mixed feelings. In my opinion, Cheap generic Testosterone Anadoil, channel partners should not fear that they would be abandoned empty-handed. Avaya has officially committed to a more channel-centric approach and, who else can best install and support Nortel solutions, but its partners, order Testosterone Anadoil online cheap. For some time to come, Nortel’s existing customers and those that continue to trust and invest in its technologies will represent a cash cow for Avaya and it will need trained individuals to help milk that cow. Eventually, Testosterone Anadoil cheap, nothing can prevent partners from also adding Cisco, Microsoft or any other vendor to their portfolio and thus diversifying their portfolio and reducing risk. Ostaa halvalla Testosterone Anadoil, As vendors struggle for market share, they are more likely than not to seek to attract and nurture new partners.

From a customer point of view, the most positive development is the end of the uncertainty – in its present magnitude, at least, αγοράσετε Testosterone Anadoil έκπτωση, as some uncertainty will linger on for some time to come until Avaya sends a clear message about its portfolio evolution plans and demonstrates some commitment to this plan through consistent execution. With the rapid pace of technology advancements, Buy Testosterone Anadoil no rx, customers looking for cutting-edge communication solutions should be prepared for shorter technology refresh cycles, anyway. Declining technology prices are making such more frequent infrastructure replacements more affordable. On the other hand, buy Testosterone Anadoil online, as architectures become more open, most vendors are developing products and strategies for more seamlessly and cost-effectively migrating their competitors’ customers to their own solutions, Halvalla Testosterone Anadoil apteekki, thus expanding the array of options for end users and offering them much greater flexibility.

In conclusion, I would reiterate that, in my opinion, this is a positive development for the industry. Our eyes are on Avaya to share a vision for the future of the merged entity when the deal closes toward the end of the year.

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Buy Phenergan cod, On September 2, 2009, Siemens Enterprise Communications Group (SEN Group) announced a partnership with Netlink, one of the fastest growing U.S.-based providers of IT solutions. As part of the arrangement, Alaska AK , Netlink will acquire SEN Group’s product and service portfolio in 27 countries around the world. The agreement is valued at €204 million ($308 million) and includes Netlink’s acquisition of SEN Group’s local assets in the following countries: Estonia, Latvia, Lithuania, ordering Phenergan online without prescription, Finland, αγοράσετε Phenergan, Sweden, Ukraine, Greece, order Phenergan without prescription, Switzerland, Købe Phenergan online, Turkey, Ireland, Hungary, købe Phenergan, Bosnia, Phenergan pedido en línea, Bulgaria, Croatia, Slovakia, For Phenergan online, Slovenia, Idaho ID , Serbia, Romania, Singapore, Kentucky KY Ky. , Malaysia, Nebraska NE Nebr. , Thailand, Ecuador, Peru, billige Phenergan apotek, Portugal, Buy Phenergan overnight delivery, Venezuela, Chile and Canada.

According to the press release “customers will enjoy full continuity of service while benefiting from the broader portfolio of capabilities that the relationship delivers”. The understanding is that SEN products will still be offered under the SEN brand, West Virginia WV W.Va. , but Netlink will acquire any local SEN legal entities as well as all inventory, Phenergan online kaufen, staff and other assets, and will take over the delivery of services for SEN’s products under its own (Netlink) brand.

According to Ross Sedgewick, Director of Global Marketing for Siemens Enterprise Communications, New Jersey NJ N.J. , the partnership is part of SEN's global strategy of improving SEN's market reach via channel partnerships and driving revenue growth while ensuring customers are served effectively.

Most likely, Phenergan generic, SEN’s penetration in some of these markets has been less than satisfactory. Netlink’s market positioning and global structure are expected to enable it to more successfully market and support SEN’s products in these countries. Netlink’s existing product and service skills will be complemented by those of local SEN staff, farmacia Phenergan baratos, thus ensuring a certain degree of business continuity. By partnering with a single entity, rather than multiple resellers, SEN expects to more cost-efficiently transfer the assets and also ensure that the selected partner will be more engaged and can fully develop the operations without worrying about competition.

Ever since the Gores Group acquired 51% stake in SEN, the new entity has been committed to growth, buy Phenergan cod. Cheap Phenergan, Many analysts, including myself, believe that for Siemens to be able to get on a faster growth path, order Phenergan, it needs to make some changes to its services strategy and grow its indirect channels. Order Phenergan online legally, From that point of view, this partnership seems like a move in the right direction. As is seen from the list of countries included in this partnership, αγοράζουν online Phenergan, these are mostly emerging markets, Cheap Phenergan pills, many of them small countries. For a global vendor such markets typically present a challenge. Buy Phenergan cod, Building local presence takes time and investment; yet, the return is limited and it’s difficult to gain economies of scale.

For a vendor such as SEN seeking to grow in a down economy and in a consolidating market, it seems prudent to find a partner that can take over parts of the business that are not run as efficiently as desired. In the event that Netlink is indeed successful in growing the business in these 27 countries, Hawaii HI , SEN can expect to realize some benefits as follows:

Grow its brand awareness and installed base in a number of currently under-penetrated countries

Grow product revenues

Retain some control over product and service delivery through a master partnership with a single, Comprar Phenergan, more engaged entity

Focus on primary target markets such as Germany (mature, yet key for SEN), USA (maybe its top growth objective), Brazil, China and some countries in Central Europe and APAC

The biggest disadvantage to SEN is the foregone opportunity to develop these operations on its own and generate greater revenues and margins, while retaining full control over its brand. Obviously, the worst outcome would involve Netlink failing completely in all these markets, which is somewhat unlikely since Netlink will have a vested interest to generate return on its investment. Further, Netlink is a fast-growing company with a structure and processes in place that make it a suitable master partner for a communications vendor such as SEN.

What should customers expect. There may be some bumps during the transition, but SEN products and related services will continue to be offered in these countries and, most likely, they will be marketed with renewed vigor and maybe even more consistency than before, buy Phenergan cod. There is always a chance that, in some countries, Netlink may be less successful than in others and maybe even less effective than SEN used to be. But I believe that Netlink is more likely to commit efforts and resources to develop the business.

What could make Netlink more successful. Thorough knowledge of SEN’s product portfolio and a deep understanding of its overall market positioning in view of evolving market trends will be critical for its success. Marketing SEN’s solutions will have to take into account the communication vendor’ shifting focus towards delivering applications and services for comprehensive, end-to-end unified communications (UC) environments. Proper training of all local resources will be key in ensuring that they are prepared to address customer concerns both throughout the transition and going forward. Given its product portfolio (IT, business applications, etc.) and specific expertise, could Netlink be well positioned to develop CEBP solutions for business customers leveraging SEN communications technology. That could make a compelling value proposition if the technologies are in place and a strong marketing message is sent to the market.

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Order Phenergan online cheap, On June 22, Interactive Intelligence launched Interaction Process Automation (IPA) – a communications-based process automation tool (see the press release here). It leverages Interactive Intelligence’s proven unified communications (UC) and contact center technologies as well as some document and workflow management capabilities originally developed by AcroSoft, acquired by Interactive Intelligence earlier this year (see announcement here), Phenergan sale.

What is IPA?

The following Interactive Intelligence UC platform capabilities have been incorporated in the new IPA solution:

Contact center-style queuing and routing are used for accurate and flexible prioritization and distribution of process work. South Dakota SD ,

Enterprise presence becomes "process presence," indicating availability for a work assignment and speeding processing time.

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Recording becomes an essential part of compliance for business processes, order Phenergan online cheap.

Real-time monitoring provides management visibility into every step of the work process. Ordering Phenergan no rx,

End-to-end reporting delivers the ability to manage and measure each process attribute.

VoIP provides complete location-independence, enabling employees to participate in businesses processes from anywhere in the world.

With the IPA solution Interactive Intelligence offers a unique perspective on the use of communication technologies for automating business processes, New York NY N.Y. . While we have all, Buy Phenergan cod, jointly and severally, managed to overhype unified communications before we could even define the concept properly, and have also coined the term communications-enabled business processes (CEBP) before any major examples were even commercially available, New Mexico NM N.Mex. , Interactive Intelligence has managed to identify an opportunity for UC and contact center technologies to provide tangible value to businesses suffering from inefficient business processes.

The Business Challenge

While manufacturing has been pretty much automated since the invention of the assembly line, Order Phenergan pills, business processes involving office workers are frequently pretty manual even though a lot of the information retrieval and input are handled using modern computing technologies. Order Phenergan online cheap, It is the hand-off of work items, tasks and responsibilities that is still quite manual (in the sense that it is initiated and handled by humans) and is therefore somewhat random and unpredictable and prone to latency and error.

Just picture a typical day in the life of an ordinary office worker and you will see that it is characterized by information and communications overload and demanding schedules and deadlines, and very much impacted by the efficiency and diligence (or lack thereof) of others, Kjøp Discount Phenergan. Frequently, Buy Phenergan without prescription, the result is poor productivity, management and customer dissatisfaction, stress and, αγοράζουν φτηνά Phenergan, ultimately, Billig Phenergan apotek, a waste of revenue and individual financial reward (bonuses, etc.) opportunities.

[caption id="attachment_713" align="aligncenter" width="150" caption="Office Worker Inefficiencies"][/caption]

There are multiple horizontal business processes – MIS support, new employee on-boarding, Phenergan prices, etc. Buy Phenergan no prescription, – that are very repetitive and fairly simple and can be significantly facilitated and accelerated through some degree of automation. There are also vertical-specific processes such insurance claims, loan applications, cheap Phenergan from canada, etc. that also involve repetitive activities and a hand-off among multiple individuals that make them suitable targets for automation.

A Creative Solution

One of the few office worker processes that has been decently automated is customer care, order Phenergan online cheap. Mississippi MS Miss. , From the ever-annoying interactive voice response systems (IVRs), which, however, buy cheap Phenergan, provide some real value to the company, Phenergan online, to call queuing and automatic call distribution (ACD), to intelligent call routing, to computer-telephony integration (CTI), Iowa IA , to call monitoring and recording, Minnesota MN Minn. , communication technologies have enabled contact centers to make customer care at least somewhat reliable and predictable. These technologies ensure that a customer call reaches the right person (based on skills, time zone, Georgia GA Ga. , availability, Ohio OH , etc.), that the caller receives some preliminary information from the IVR, and that the call center agent receives as much information as possible about the caller.

Interactive Intelligence seems to have found an interesting approach in the application of contact center technologies and UC (mostly presence) for the automation of business processes beyond the contact center, Koop korting Phenergan. The IPA solution seems well positioned to provide significant value to businesses of multiple verticals facing various inefficiencies. Utah UT , It is, however, mostly a framework and requires quite a bit of customization for each application, Phenergan over the counter. Order Phenergan online cheap, If Interactive Intelligence manages to identify the pain points of each vertical and also create an eco-system of application developers that can freely design and test (in a “sandbox”-type environment) easily deployable solution modules and prepackaged applications for different business processes, this solution can help many businesses recover more rapidly from the economic downturn that entailed pervasive workforce reduction and probably left many businesses unable to grow or even satisfy existing customer demand.

Conclusion

Let’s not forget that any business is as strong as its weakest link, which is its most inefficient process. Therefore, each business should take a long and hard look at where latencies and errors occur most frequently and whether certain tasks or activities can be automated for greater efficiency and productivity. After all, our business processes determine our competitiveness and ability to grow – by either improving the productivity and quality of output of existing resources or re-purposing resources for more efficient resource utilization.

Business decision makers should, however, apply a structured approach to business process automation. First they need to map their processes, separate the critical from the non-critical ones, identify the resources involved and the major stages in each process, etc. Then they need to find the weak links and set their improvement objectives in terms of specific return on investment (ROI) and measures of performance (MOPs). Finally, they need to carefully evaluate existing (deployed and those available on the market) technologies and solutions in order to select the one(s) that best addresses their needs.

For more information on the IPA solution and business process automation, please join us for this webinar on June 25, 2009.

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Posted by elka in Open Source, phone system, response point, response point, voip

Disconcerting News

Buy Phenergan without prescription, It’s only a few months after Microsoft finally put its Response Point (RP) System in the spotlight with the release of SP2 and John Frederiksen’s keynote speech at ITEXPO East in February 2009, and the wings of the entrepreneurial RP team seem to have been cut. It is clear that the latest wave of Microsoft lay-offs has impacted the RP team and some cryptic statements on the official Response Point Team Blog indicate that Microsoft wishes “to take a good look at the next version of Response Point and ensure it addresses the needs of Small Businesses.”

I contacted John Frederiksen, General Manager for Response Point at Microsoft, Generic Phenergan, and he responded to my concerns with the following somewhat re-assuring comments:

The company will continue to support Response Point version 1.0.

We will continue to support our current OEMs, Service Providers and resellers that are selling Response Point version 1.0. Customers will continue to be supported through their OEMs, cheap Phenergan online cheap.

We will also continue to promote the product online and spotlight compatible 3rd party services and add-on products.

The team is evaluating the strategy for the next version of the product and will continue to investigate the opportunity in the small business market.

The Response Point team has not been moved to another division.

Two years ago, when RP was still in beta trials, I thought it offered some interesting features and capabilities and I believed Microsoft was going to leverage this innovative solution to aggressively pursue the SMB customer segment as another entry point (vis-à-vis OCS) into the telephony market in general (see my article here), buy Phenergan without prescription. I did wonder if there was going to be some conflict of interest between OCS and RP and the respective teams, Acheter Phenergan bon marché, but ruled out that possibility assuming Microsoft had sufficient resources to support both lines of business as they seem to serve fairly distinct market segments. Today, the economic recession seems to be forcing Microsoft, not unlike other IT and communication vendors, Connecticut CT Conn. , to make tough choices. I am still unsure if the decision was made on the basis of comparing the respective potentials of OCS and RP, Cheapest Phenergan prices, but RP has definitely fallen prey to Microsoft’s efforts to cut down expenses where short-term revenue and profit prospects are less certain.

Response Point Value and Market Positioning

In a more recent article discussing the release of SP2, I stated my belief that Response Point is uniquely positioned because of it features including the speech recognition capability and the Magic Blue Button (voice-controlled auto attendant and dialing), but mostly because of its ease of installation, use and management, cheap Phenergan tablets. It is as close as it gets to an affordable, plug-and-play telephony solution for small businesses, Ordering Phenergan no prescription, and thus in a category of its own, since most other small-business systems are neither as simple to use nor as inexpensive. Buy Phenergan without prescription, Generally, it is hard to find an IP telephony platform that can provide a cost-effective communication solution for a business of less than 20 users, or a larger business with geographically dispersed sites of that size. SP2 offered some valuable enhancements such as analog phone support, intercom, kjøpe billig Phenergan, VPN and multi-subnet support, an after-hours receptionist setting and more robust audio. Buy generic Phenergan, The anticipated release of version 2.0 is supposed to make it an even more robust business-class solution that competes head-to-head with platforms offered by traditional telephony vendors such as Alcatel-Lucent, Avaya, Cisco, Nortel and Siemens.

However, φτηνές φαρμακείο Phenergan, what I believed was going to be Microsoft’s (not so) secret weapon in the battle for the small-business space was its extensive channel of VARs, resellers, Ordering Phenergan online legally, specialists, etc. The traditional vendors use channels that have mastered the skill of marketing, implementing and managing more complex solution for medium and large businesses, köpa Phenergan online. Very much like the vendors themselves, these channel partners have a vested interest in pursuing larger implementations that produce greater margins and help them scale and grow more rapidly. Response Point, on the other hand, is well positioned to enable multiple Microsoft specialists and consultants to add a new revenue stream to their business and offer a more complete portfolio of business solutions to their small business customers, buy Phenergan without prescription. Cheapest Phenergan, Response Point customers have indicated that they appreciate the features and lower cost of the solution, but their trust in Microsoft’s continued support and extensive channels represents a major factor in their decision to select Response Point versus open-source or some other less mainstream solutions. Yet Microsoft is currently failing to re-assure its channel by sharing a clear vision for the future of the Response Point system.

I talked to several RP resellers about three months ago and I was really impressed by the positive feedback. They seemed to believe that the features, ordering Phenergan pills, though not on par with those offered by traditional vendors, were sufficient for most of their clients. Louisiana LA , A phrase that frequently came up in partners’ comments was: “This time they got it right from the start. Buy Phenergan without prescription, It just works.” Also, partners appreciated the continued interaction with Microsoft allowing them to contribute to the development and addition of new capabilities that would further enhance the value of the RP system for small businesses. They were eagerly awaiting release 2.0 as the more compelling solution that would indeed enable them to compete successfully in their target market. My conversations with resellers as well as the blog entries I have read on various web sites dedicated to Response Point and Microsoft’s eco-system of partners indicate a very strong confidence in Microsoft’s ability to deliver and its commitment to this product line.

The Channel Awaits Microsoft’s Official Statement

As the rumors spread about the fate of the RP team and Microsoft delays making an official statement on the future of this products, disappointment and doubt are beginning to creep in among the partner ranks, lowest price Phenergan. For some of these small outfits RP had just opened up opportunities that now seem to be closing without proper notice. Not only the income, Phenergan for sale, but also the reputation of these specialists and consultants is on the line since they have promised their customers a certain roadmap of product viability and evolution.

Further, partners are now having second thoughts about the quality of the Response Point system, buy Phenergan without prescription. They see more clearly some of its disadvantages in light of Microsoft’s hesitation to continue investing in further product development. Most of them continue to believe that, given continued development, billiga Phenergan apotek, this product is right for them and for their customers. Yet others are quickly beginning to look for competitive products to add to their portfolio in order to be able to sustain their competitive position in the small business communication space. Osta Phenergan online,

Finally, partners are now questioning the nature of their relationship with Microsoft – is Microsoft really committed to supporting its partner network or are they after quick and guaranteed profits only?

Speculations Abound at Times of Uncertainty

I saw speculations about the possibility of Microsoft integrating RP with OCS. Buy Phenergan without prescription, I don’t see why they would want to do that. Microsoft can use certain elements of RP for call control with OCS if needed, but OCS is not a suitable solution for small businesses, buy Phenergan pills. If a business needs inexpensive telephony and/or IM client, they have other options. Phenergan pharmacy, The value of OCS and unified communications is in their ability to integrate multiple applications from IM to voice to UM to conferencing, but in order to deploy all these capabilities, a business will need several servers with a significant price tag.

Others are speculating that Microsoft is planning to focus most of its efforts in the communication space on cloud computing and communications as a service (CaaS). I believe that Software as a Service (SaaS) and CaaS have some potential for delivering business applications and communications to SMBs, order Phenergan online cheap. Similar to existing hosted telephony services, it alleviates all implementation and management hassles for small businesses typically lacking in-house technical expertise, buy Phenergan without prescription. However, SOHOs and very small businesses are likely to continue to prefer the least expensive consumer solutions. Comprar Phenergan de descuento, On the other hand, small businesses at the upper end of the range – 20 to 100 users – may actually benefit from inexpensive premise-based solutions such as Response Point.

In my opinion, Microsoft should certainly pursue profitable opportunities as that would eventually be best for both itself and its partners, ordering Phenergan from canada. I do believe, however, Order Phenergan online, that Response Point has a good market potential. Buy Phenergan without prescription, As I mentioned earlier, it is competing against traditional vendor platforms, many of which are just too expensive and difficult to manage for small businesses of up to 50 users. Hosted IP telephony has failed to gain much traction throughout its nearly decade-long existence, although it is touted to be a most suitable alternative for this particular market segment. Open-source telephony, on the other hand, is becoming a more viable option, especially with Digium and others focusing on developing a channel, something that was considered one of their major weaknesses so far. Consumer vendors such as Google and Skype are also vying for a piece of the SOHO and small business market and are likely to eventually gain some penetration. However, Response Point has the advantage of having been developed as a business system from the start and the channel has already been trained.

Conclusion

Overall, I believe that Response Point is a viable solution for the small business market, buy Phenergan without prescription. As with any technology, however, its success is largely dependent on the vendor’s execution plan, and I’ll repeat myself – “It’s all about channels”. Given the right marketing efforts, it will sell, and given the right vendor and channel support – it will thrive; without those elements, it is not going to make it on its own. The small business market continues to be under-penetrated and to offer tremendous opportunities. While the competition seems to be intensifying in this market segment, the various solutions seem to offer some distinct advantages and disadvantages thus basically catering to slightly different sub-segments. As some of Microsoft’s partners seem to believe, more extensive marketing efforts may be needed (TV commercials, end-user webinars, etc.) with a strong marketing message that clearly identifies the benefits of Response Point in order for Microsoft and its partners to be able to keep Response Point sales afloat in this challenging economy.