About

Erik Lagerway - VoIP advocate & entrepreneur. Entrepreneur in Residence, Canpages. Founder, small business phone company SMB Phone. Founder, conferencing service provider Lypp. Founder, softphone vendor - Xten (CounterPath). Chief Technology Officer, small business phone company - Shift Networks. Also served on the advisory board for Camino Networks, which was subsequently purchased by Skype/Ebay. http://www.linkedin.com/in/lagerway Contributing Writer - Elka Popova Position:  North American Program Director, Unified Communications and Collaboration (UCC) Frost & Sullivan Industry Focus: Ms. Popova is widely recognized as an expert in IP communications and enterprise solutions with her primary expertise being in voice over Internet protocol (VoIP) services.  She has authored studies on hosted IP telephony and VoIP trunking services, managed telephony services, unified messaging, unified communications platforms and hosted unified communications services. As the Manager of the UCC Group, Ms. Popova’s role is to closely monitor developments in various enterprise and conferencing markets and oversee Frost & Sullivan’s coverage of these markets.  She interacts with clients on a regular basis in order to evaluate their needs for market information and works with other analysts to provide clients with targeted and timely market analysis and strategic recommendations.  Ms. Popova frequently consults clients on emerging technologies, hot market trends and various industry challenges. Consulting Leadership: VoIP Services Market Analysis and Strategic Recommendations for a Leading International Mobile Carrier Competitive Benchmarking for a Leading Voice Messaging Platform Vendor Market Share and Positioning Evaluation for an Innovative Carrier Voice Messaging Platform Vendor VoIP Wholesale White Paper for a Leading Internet Telephony Wholesale Provider Research and Analysis of the World Speech-Based Applications Market for a Leading Telecommunications Infrastructure Vendor Recent Press/Trade Publication Mentions “Hosted IP PBX Knocks on Enterprise Door”, by Ed Sutherland, VoIP Planet, April 9, 2009 “VoIP Comes of Age”, by Lora Kolodny, CNNMoney.com, February 6, 2009 “Communications Trends “Being Set by VoIP”, CCTonline.com, July 15, 2008 Authored Articles at CommApps.frost.com “Response Point Deserves Better”, May 29, 2009 “Siemens Boosts its UC Value Proposition”, March 30, 2009 “UC Acquires New Aura with Avaya’s VoiceCon Announcement”, March 30, 2009 “It’s All About Channels”, February 2, 2009 “Survival and Success Strategies for Enterprise Communications Vendors and Service Providers in a Recessionary Economy”, December 11, 2008 Experience & Accomplishments: Prior to joining Frost & Sullivan, Ms. Popova worked as a Business Intelligence Consultant for visitalk.com. Visitalk.com was a start-up Internet telephony services provider based in Phoenix, AZ. Responsibilities included researching and analyzing voice and data convergence technologies and benchmarking visitalk.com's services against competitors' offerings.  During her studies at Thunderbird, the American Graduate School of International Management, Elka interned as a Market Intelligence Analyst with Platinum Technologies, Education Division, Phoenix, AZ.  Before joining Thunderbird, Elka worked as a Market Research Analyst with the Bulgarian-American Enterprise Fund, Sofia, Bulgaria. Education: Ms. Popova holds a Masters degree in English and American Literature and Linguistics from Kliment Ohridsky University in Sofia, Bulgaria, and a Masters degree in International Management from Thunderbird, The American Graduate School of International Management in Phoenix, AZ. Ms. Popova speaks Bulgarian, English and Russian. Contact Information: Phone: 416.792.0160 Fax: 416.490.1533 E-mail: epopova@frost.com 2100 Sheppard Avenue East, Suite 504 Toronto, ON M2J 4Z8 www.commapps.frost.com