Archive for February, 2009
Response Point Rapid Turn Around
First off let me just say that this team continues to blow me away. They listen and respond, go figure!
Yesterday the RP team addressed some concerns over loosing “barge-in” in the latest Service Pack and added that feature back in for a new build, now available. Yep, you heard right. This is not a patch, it’s a new build. If you know anything about the development of commercial software you would certainly agree that a 2 week turnaround (from SP 2 launch in Miami) on a new build is pretty damn impressive.
In addition, they have seemed to fix a few issues that I missed in my first pass/review of SP2. Since I am a Mac guy, I run all of my Windows software in a VM. Until SP2 there were a few quirky issues (Netbios ?) that made it impossible to do a few things easily or at all. The use of Assistant was simply not there on a VM and Administrator needed the base unit IP to connect. Sending recording prompts to phones (record name, greetings, etc) would belch as well. The RP team seemed to have remedied all of those issues with this release. Administrator and Assistant now work seamlessly, which means they work on a Mac, which makes me happy.
Written by Erik Lagerway - Visit Website
Join Erik Lagerway and Trent Johnsen, co-founder/executives of SMB Phone to see how Microsoft Response Point is changing small business communications and what it means for you and your customers.
SMB Phone is a national Response Point distributor and Canada’s newest Microsoft certified Internet Telephony Service Provider (ITSP) and the only provider to be integrated with Response Point in Canada. Along with a working demo/overview of Response Point, SMB Phone will provide an insider’s industry perspective on Microsoft Response Point and the latest software release, Service Pack 2, and how you can improve your customer’s business communications and enjoy significant new business opportunities working with Microsoft Response Point and SMB Phone.
3/12/2009 | 6:30 PM – 8:30 PM
Welcome Time:
3/12/2009 6:00 PM Pacific Time
The BC Liquor Distribution Branch (BC LDB)
3200 East Broadway (Okanagan room)
Vancouver, BC V5M 3T5
Canada
Rex has posted a great list of technical resources for Service Pack 2, this is a must-read if you plan on running SP2 (recommended).
Download Response Point SP 2 here.
Written by Erik Lagerway - Visit Website
A slide from John Frederiksen's (standing room only) keynote at ITexpo '09 Miami making reference to the new relationship with SMB Phone in Canada.
Every Microsoft Response Point system sold today is now bundled with the SMB Digital Voice service. Through the Response Point Administrator one can add SMB Phone service to their Response Point system in under 5 minutes.
According to Marta (a kick-butt MS Response Point engineer) these designer half gloves are now part of the dress code for any self-respecting lady at Microsoft. I thought she was just a bit chilled from the cooler weather in Miami that evening but according to her colleagues, she wears them every day.
Now that’s style!
Marta at the Microsoft Response Point VAR Dinner. IT Expo '09
SMB Phone presentation at IT EXPO Response Point Solutions session
Subscribe
..Follow on Twitter
..Posts via Email
..Blog FeedAds
Twitter Feed
Please wait while my tweets load 
